KARL STORZ Ukraine – is the official representative of KARL STORZ Endoskope in Ukraine, the company that produces endoscopic equipment in Germany.
Since 2006 KARL STORZ Ukraine has been developing sales of the endoscopic equipment in Ukraine. They are also servicing clients and maintaining the equipment. The main task of the company is to provide technical support to doctors and patients, so they are able to benefit from all the advantages of the innovative and high quality instruments and equipment.
Maintenance of the endoscopic equipment is carried out by the company’s service center which is in constant contact with the clients. After a year of work the company faced a problem of some requests getting lost or a client staying without a response to his request. These nuances kept coming regularly in 2019, so the company’s representatives came to Intertech.
We were given a task to simplify communication between the clients and service center employees, and to enable the employees to make servicing the clients more efficient.
We were set to implement the most convenient, intuitive and quick service. The main goal is to simplify the job for service center engineers and medical staff who need to send the equipment for repairing.
Prior to the start of work there was a discovery phase:
As a result of our business analytics’ work, by the time the discovery phase was over we had a clear vision and understanding of the work processes in our client’s company. We understood well the stages of work and the way communication happens between the client and service center specialists.
The design of the mobile program was developed by the Goodface agency.
Thanks to the existing info we developed and implemented a solution that works with the help of connection between the mobile app and a web administrative panel.
The site is implemented on a modern technology stack:
With the help of the admin panel, it’s possible to:
For KARL STORZ clients we developed a convenient program that allows the following:
The client received the program and the web admin panel, which fully cover and solve the issues of communication between the service center specialists and clients.
With the help of the admin panel of the developed service we managed to: